LOVINTAGE provides pre-owned luxury items in excellent condition but we do accept returns too. To this end and to avoid unnecessary returns, you are strongly advised to read the description and view the photos carefully, especially the size of the items and any flaws before purchase. We are more than happy to answer your questions and clarify for you. Please feel free to ask if you are not sure.
However, in case you would still like to return your item, you must contact us with reason(s) stated within 3 Days after receiving the item as in accordance to our administration policy. LATE notification will NOT be considered under ALL circumstances. Please understand. Our customer service officer in Hong Kong will contact you for refund details and procedure. When both parties have reached an agreement and provided that the item is in the same condition as we ship out, you will be able to receive a full refund.
Please kindly be advised that 1) LOVINTAGE is responsible for the shipping cost to your country but the return shipping from your country to Hong Kong will be paid by you under ALL circumstances; 2) LOVINTAGE will not credit customs and duties paid previously, this must be pursued by you within your own jurisdictions. Please note.